Privacy Policy

Egyptian cotton Hub, A Company for Trade and Distribution is a registered company operating under Egyptian laws, headquartered in 7 Eltaher street , Abdeen , Down town , Cairo , Egypt and registered with the tax authorities in the value-added tax register under No.635-989-506, respects the privacy of its customers and makes every effort to ensure the protection of their data and personal information in compliance with all applicable legislation relating to the protection of personal data

For this purpose, we implement the following privacy and data protection policy, which sets out the main aspects regarding the personal data we collect and process on our website, for what purposes we collect this data, how we use this information, how you can change this information, your preferences for how we communicate with you and how to ensure the protection of this personal data and your rights in relation to your personal data.

We comply with applicable legal provisions and the personal data we receive, collect from you, process, store, or hold are processed in accordance with applicable legislation and exclusively for the purposes set out in this policy.

It is important to mention that this policy applies to you irrespective of the way you access our website and, therefore, it covers any device through which you communicate with our website (by phone, tablet, PC, etc.).

We should point out that our data exchange policy is part of this policy.

A .Acceptance the privacy and data protection policy

Before taking any other action on our website, we strongly encourage you to read this policy carefully.

If you do not agree with this policy and do not want your personal data to be used as it is detailed herein, you should not continue to use our website and not provide us with your personal data.

We underline that every time you use our website, you are subject to our Policy, and by further accessing, browsing, and otherwise using our website, you confirm that you have read, understood, and consented to this Policy.

  1. What personal data do we collect?

1.Personal data

When you access or browse our website, as well as when you make online purchases through our website, subscribe to our newsletters and website where we announce our services and campaigns, we will collect some of your personal data to serve you better such as:

  • Your name, surname, gender, and date of birth
  • Your email address and phone number
  • Billing details and delivery address
  • Personal interests, feedback, browsing and shopping preferences.
  • your location

Please note: To be able to create a personal account on our website and to make any online purchases, you are obligated to provide us with all the personal data mentioned above. If you do not agree to provide us with such personal data, you will not be able to create your personal account or make purchases through our website.

  1. Technical and statistical data and information

We mention that in addition to the personal data detailed above, we collect information about your device as well as other technical and statistical information and data such as statistical and technical data and information, such as frequency and duration of your visit of the Website, times of ordering and IP address at the time of ordering, statistics about product pages visited and ordered products.

This data is collected and used by us to analyze your visitor actions and preferences, to administer the website, for statistical purposes and for security reasons.

The statistical and technical data provided by your browser and/or device can also be used for marketing and advertising purposes, with the mention that this data will not relate to your personal data and will not be used to identify you.

  1. Payment related information and data (bank information and/or payment card details)

As part of the processing of any order and depending on the payment method selected by you when placing your order, you will be requested to provide data regarding your bank account, information regarding your credit card, following for such data to be used both for performing any payments to us or for our refunds to you.

We mention that in such a case, you will offer your payment data directly to the payment processor and not to us and therefore, you will be subject to the privacy policy of the payment processor.

We recommend you read these terms and conditions before selecting this payment method. The credit card information used for placing your order shall never be kept or stored in our system.

  1. How We Use Collected Personal Data

Accordingly, we collect your personal data for the following purposes:

To create a private account for you on Egyptian cotton Hub website (e.g., your name, email),

To process your orders through online services (e.g., your name, address, date of birth),

To send SMS notifications to inform you about deliveries (e.g., your cell phone number),

To send marketing offers such as newsletters and catalogues (e.g., your e-mail address, name, and mail address),

To inform you about delivery problems relating to your ordered products (e.g., your phone number, street address),

To respond to your queries and inform you about new or changed services (e.g., your e-mail address),

To analyze your personal information so that we can provide you with marketing offers and information that fits your preferences (e.g., your e-mail address, shopping habits, other technical and statistical data),

To verify that you are of legal age for online shopping (e.g., your date of birth)

Please note that we do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us.

Moreover, the personal data collected by the Website shall be used also for the following purposes:

To process and complete ordering processes and to ensure communication with our customers, for us to fulfil our obligations deriving from any transaction concluded between our customers and us,

To provide you with information about our products, services, campaigns, promotions, and other notices and/or information,

To gain a better understanding of our customers’ shopping preferences and to further offer them a personalized experience on our website,

To carry out trend and statistical analyses, including for marketing and other intern purposes of the company,

To reinforce website security.

  1. How We Share Collected Personal Data

The personal data collected on the website may be shared with, disclosed to or processed by our personnel or partner companies that provide related services (such as companies providing cargo and delivery services, call centers, database services, advertising and marketing agencies etc.).

Other than that, your personal data is never disclosed to any third parties, whether real persons or legal entities, that have no commercial relationship with us for the purposes of this Website and is not used or sold for any commercial purpose.

In the event another company is interested in acquiring all or a part of our business, we reserve the right to disclose your personal data and other information to that company solely in connection with and for the purposes of the envisaged acquisition.

We have no control and assume no liability for the transfers of your personal data and other information performed by other partner companies that provide related services on our website or in connection hereto.

  1. Cookies policy

This section refers to the cookies and web pages operated by Egyptian cotton Hub. Please note that to ensure the proper functioning of this Website, we sometimes place small data files called cookies on your device.

A cookie is a small text file (letters and numbers) that a website places on your computer, telephone, or any other device when you visit the website, with information about your navigation on that website. The cookies are installed by request issued by the webserver to a browser (e.g.: Internet Explorer, Chrome) and don’t contain any software, spyware or virus programs and cannot access information from the hardware of the user. The function of the cookie is to enable our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Use of Cookies

The cookies are industry standards used to make sure that your shopping on our website is more efficient and safer and cookies are used on all shopping websites.

Cookies represent a part of our website functions, having as their main purpose to improve and ease your experience on our website. By remembering your actions as user and identifying you, the use of cookies sustains the efforts of Egyptian cotton Hub to offer you the best services. Also, by using cookies, we can inform you in a fast and easy manner about our offers, this being an easy way of online advertising.

Moreover, the information collected in the cookies allows us to improve the Website and to adapt its content to the user’s preferences and individual needs, to improve the result of the searches, to maintain and enhance the functionality and performance of the Website.

The cookies used on the Website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. The cookies used by the website are solely associated to anonymous users and their computers and do not provide personal details on users.

The cookies used by our website will not be used for any other purposes than the ones stated.

What type of cookies are used on this website?

Our website uses the following types of cookies:

Ø Technical cookies

These allow the user to browse our website and use functions such as the shopping basket or Wishlist.

Ø Analytical cookies

Egyptian cotton Hub uses analytics cookies to calculate the number of users who visit its website and are registered. These cookies make it possible to measure and analyze the way in which users browse this Website.

Ø Preference cookies

Whenever users are browsing or shopping on this Website, the site will remember their preferences (e.g., their location or preferred language). Thanks to these cookies, we can offer users a simple, more convenient, and personalized browsing experience.

Ø Advertising cookies

These cookies are used to show advertisements that are relevant to users and helps Egyptian cotton Hub to measure the effectiveness of its advertising campaigns. When browsing on the Website, users accept that Egyptian cotton Hub will download these types of cookies on their devices and will consult when the user visits the Website in the future.

Who uses the information stored in cookies?

The information stored in cookies on our website is used exclusively by us, except for those identified further on as “third party cookies”, which are used and managed by external bodies that provide us with services requested by us to improve our services and the user’s experience when navigating our website. The main services for which these “third party cookies” are used are to obtain statistics on access and to secure payment transactions carried out.

  1. How do I disable and delete the use of cookies?

You can control and/or delete, restrict, or block cookies from this Website at any time by modifying the configuration of your browser. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

While the configuration of every browser is different, cookies configuration is usually carried out in the “Preferences” or “Tools” menu. For more details about the configuration of cookies in your browser, please check your browser’s “Help” menu.

  1. How can I avoid using cookies on this website?

If you prefer to avoid using cookies on this Website, you will first need to disable cookies in your browser. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features and you may not be able to access certain functions of our website.

By continuing to use our website you accept our cookies policies.

  1. Security and Protection of Data

The Company respects the privacy of its customers’ personal information and uses its best efforts using the latest technology to ensure the same.

All physical, electronic, and managerial measures are adopted to ensure the security of our system. All data is stored and backed up in secure servers at home and abroad.

The data obtained through our website our transferred via SSL (Secure Socket Layer) technology that ensures secure transfer of data.

On pages where you provide your payment details on our website, you will notice that at the far right on the address line (depending on the browser you use) there appears the image of a lock or key and the first letters appearing on this address line change from http to https. If you see this, you can be sure that our website is on secure servers.

  1. The rights of our customers and visitors regarding their personal data

It is important for us to insure you all your rights in connection with your personal data, reason for which we would like to inform you that, according to the applicable, you have the following rights:

– The access right to the personal data: you have the right to obtain from us, at request and free of any charge (for a request per year) the confirmation that the personal data concerning you are or not collected and processed by us, together with all the other mandatory information provided by law. You can exercise this right by sending us a written and dated request, signed by you, and by indicating if you would like to send you this information to a certain address or through a correspondence service.

– The right of intervention of the personal data: you have the right to obtain, at request and free of charge, the rectification, update, blocking or erasure of the personal data which do not comply with the legal requirements, specifically the incomplete or inaccurate personal data, as well as the conversion of such personal data in anonymous data. Any of these operations will also imply the notification of the third parties to whom your personal data has been disclosed of any of these operations. You can exercise this right by sending us a written and dated request, signed by you, and by indicating if you would like to send you this information to a certain address or through a correspondence service.

The right of opposition: you have the right to oppose, at any moment, based on grounded and legitimate reasons regarding your specific situation, any personal data concerning you to be object of any processing. In case your opposition is justified, we will no longer process such data. Also, you have the right to oppose in any moment, free of any charge and without any justification, that the personal data concerning you to be processed for marketing purposes directly or to be disclosed to a third party for this purpose hereof. You can exercise this right by sending us a written and dated request, signed by you, and by indicating if you would like to send you this information to a certain address or through a correspondence service.

The right to not be submitted to an individual decision: you have the right to request and to obtain the withdrawal or cancellation of any decision that produces legal for you, decision adopted exclusively based on a processing of the personal data performed through automatic means, with the purpose to evaluate some aspects of your personality or the re-evaluation of such decision.

– The right to address justice: without any limitation of the right to address a complaint to the supervisory authority, you have the right to address to the justice for the defense of any rights guaranteed by law that have been violated.

– The right to erasure (” right to be forgotten”): you have the right to request, at any moment, free of charge, the erasure of your personal data if such the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed and in any other cases provided by the applicable legislation.

  1. Newsletters, messages, and alerts. Opting out of e-Bulletin Subscription

We offer you the right to control whether to receive during your whole experience on our website.

In this respect, please be informed that, for the purposes of direct marketing, since we initially collect your personal data in the context of the sale of our products through our website, we require your consent to further use your personal data, as offered by you, for our commercial purposes.

However, you can always revoke your consent for the personal information used for marketing purposes (e.g., Sending news bulletins or sending offers to your e-mail address), including when we initially collect your personal data or on each of the occasions you receive one of our messages and unsolicited communication.

If you choose to opt out of e-bulletin subscription continuously and at any time, you can easily opt out, free of charge and in an easy manner from the e-bulletin subscription, by clicking on the link “If you do not wish to receive such emails, please click to unsubscribe” appearing in e-bulletins which we send to you on a regular basis.