Terms & Conditions

your order

By placing an order for Products through our Website, you confirm that you intend to enter a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).

We reserve the right to change prices of the product from time to time, in the cases of applying promotions or offers on the Products, or if the Products are incorrectly priced. If the actual price of the Products is higher than the price of the Products at the time of ordering, we shall contact you for your instructions regarding the purchase prior to accepting the purchase from our side Prices include all applicable taxes as per Egyptian law and no other taxes will be added.

You can review the orders you have placed and their status at any time by visiting our website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.

If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. This may be due to the Products being out of stock or incorrectly priced. If you have already paid for the Products, we will provide you with a full refund on the card used to make the purchase as soon as reasonably possible. We shall not be held liable for any delays in the refund process due to bank procedures.

Delivery and collection

If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address. Parcels may only be opened after accepting & paying for your order when you opt for the cash on delivery payment option.

We will try our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery/collection date set out in our order confirmation email.   If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order or collected from our store (as appropriate). Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g., material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Promotions

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply.   Such offers may be time-limited, and orders may not qualify if they have not been fully processed by you within the stated period. Promotions where you are eligible for a free item (e.g., buy one get one free), only apply to qualifying items displaying the offer message on their product information pages, and unless the promotions indicate otherwise, apply to the lowest-priced qualifying item. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.   We reserve the right to amend or terminate a promotion at any time without notice.

Website Terms and Conditions

These terms and conditions apply to your use of the website. By accessing, browsing, using, or registering on our website, you confirm that you have read, understood, and agreed to these terms and conditions. Please check this page regularly to determine if our terms and conditions have been updated – any new terms will automatically become effective when they are posted on this website.

We reserve the right to:

Modify our terms and conditions.

Deny any user access to our site.

Terminate user accounts.

Modify or withdraw (temporarily or permanently) this website without notice or cancel customer orders at our discretion.

Registration

You may register as a customer of the website and as part of the registration process, you will need to select a password that complies with our password policy.

You are solely responsible for the security of your password and account.

You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We will store your information so that we can improve your experience with our brand.

Intellectual property

All copyright, trademark and other intellectual property rights in all materials, content or software provided as part of our website, including emails or any other form of communication with you are protected by copyright laws and databases, and shall remain entitled to us in all times.

You are only permitted to use this material as expressly authorized by us. You may not extract and/or use the whole or any part of the Website without our express written consent.

The brand name and logos referenced on our website and all related emails are owned by us.